Strategy
My 3 Words for 2012
I just finished reading about Ricardo Bueno’s 3 Words for 2012, the three words that will define his goals for the coming year (based on something Chris Brogan does each year), and it made me think a little harder about my own goals for 2012. While Chris takes things beyond just goals and resolutions, I…
Read MoreSocial Media: It’s Not About the Tools
Are you spending too much time “doing social media”? Or are the “gurus” telling you that you need to spend even more time on social media? Have you found yourself asking “why???!” It’s easy to get caught up in creating the perfect website, a dazzling Facebook page, Twitter updates, YouTube videos – and the list…
Read MoreThe Lost Art of Listening to Customers
We’re often so busy Tweeting, blogging, updating Facebook, sharing on Google+, and otherwise putting our side of the story out there, that we sometimes forget to listen. I don’t mean just scanning what customers are saying online, but really hearing them, understanding their needs, and letting them know that we get it. Before business grew…
Read MoreAre Blogs and Social Media Dead?
Last week I heard an interview that Jay Baer did with David Meerman Scott, author of ‘The New Rules of Marketing and PR’. The part that really caught my attention was David’s discussion about the terminology we use in the online space – specifically, words like “blogging” and “social media.” “Blogging” is a Dirty Word…
Read MoreWhat Bank of America Can Teach You NOT to Do
The other day I was in my local Bank of America branch to cash a birthday check from my aunt. As I waited in line (for over 15 minutes!), I couldn’t help but notice the large signs hanging above each teller station – “Get MORE with Bank of America!” Of the seven teller stations, only…
Read More